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	<title>General &#8211; ParkDots Support Web</title>
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	<link>https://support.parkdots.com</link>
	<description>Inteligentné riešenie parkovania pre mestá a obce</description>
	<lastBuildDate>Wed, 02 Jul 2025 13:31:18 +0000</lastBuildDate>
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		<title>Multigenerational houses/apartments</title>
		<link>https://support.parkdots.com/en/faq/multigenerational-houses-apartments/</link>
		
		<dc:creator><![CDATA[Zdena Kubikova]]></dc:creator>
		<pubDate>Wed, 02 Jul 2025 13:30:13 +0000</pubDate>
				<guid isPermaLink="false">https://support.parkdots.com/?post_type=faq&#038;p=1716</guid>

					<description><![CDATA[If you live in a house or apartment that is not officially approved (i.e., has not received final occupancy approval), or if you do not have the property passport available, we recommend visiting one of the customer service points, where staff will be happy to advise you on how to obtain a parking permit.]]></description>
										<content:encoded><![CDATA[<p>If you live in a house or apartment that is not officially approved (i.e., has not received final occupancy approval), or if you do not have the property passport available, we recommend visiting one of the <a href="https://paas.sk/kontakt/">customer service points</a>, where staff will be happy to advise you on how to obtain a parking permit.</p>
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			</item>
		<item>
		<title>Zones are not displaying after the update</title>
		<link>https://support.parkdots.com/en/faq/zones-are-not-displaying-after-the-update/</link>
		
		<dc:creator><![CDATA[Zdena Kubikova]]></dc:creator>
		<pubDate>Thu, 31 Oct 2024 13:08:41 +0000</pubDate>
				<guid isPermaLink="false">https://support.parkdots.com/?post_type=faq&#038;p=1645</guid>

					<description><![CDATA[On some iOS devices, zones are not displayed on the map after updating the ParkDots app due to a bug. We are actively working to resolve this issue. In the meantime, we offer a simple solution to restore full app functionality: please delete the app (app and data), reinstall it from the App Store, and &#8230; <p class="link-more"><a href="https://support.parkdots.com/en/faq/zones-are-not-displaying-after-the-update/" class="more-link">Continue reading<span class="screen-reader-text"> "Zones are not displaying after the update"</span></a></p>]]></description>
										<content:encoded><![CDATA[<p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">On some iOS devices, zones are not displayed on the map after updating the ParkDots app due to a bug. </span></span>We are actively working to resolve this issue.</p>
<p>In the meantime, we offer a simple solution to restore full app functionality: <strong>please delete the app (app and data), reinstall it from the App Store, and log back in – your data will remain safely stored.</strong></p>
<p><img decoding="async" class="alignnone size-medium wp-image-1646" src="https://support.parkdots.com/wp-content/uploads/2024/10/No-zone-139x300.jpg" alt="" width="139" height="300" srcset="https://support.parkdots.com/wp-content/uploads/2024/10/No-zone-139x300.jpg 139w, https://support.parkdots.com/wp-content/uploads/2024/10/No-zone-473x1024.jpg 473w, https://support.parkdots.com/wp-content/uploads/2024/10/No-zone.jpg 582w" sizes="(max-width: 139px) 100vw, 139px" /></p>
<p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">We apologize for the inconvenience. If the issue persists after following these steps, please contact our support team at <a href="mailto:support@parkdots.com" target="_blank" rel="noreferrer noopener">support@parkdots.com</a>.</span></span></p>
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			</item>
		<item>
		<title>Cancel account</title>
		<link>https://support.parkdots.com/en/faq/cancel-account/</link>
		
		<dc:creator><![CDATA[Zdena Kubikova]]></dc:creator>
		<pubDate>Thu, 16 Nov 2023 12:04:28 +0000</pubDate>
				<guid isPermaLink="false">https://support.parkdots.com/?post_type=faq&#038;p=1429</guid>

					<description><![CDATA[If you wish to cancel your ParkDots account, you have to request a change in the Profile/Feedback. Default options will be displayed, select Cancel account option: You can write reason of canceling account and press Send feedback action. We will inform you by email after the successful cancellation of the account.]]></description>
										<content:encoded><![CDATA[<p><span class="HwtZe" lang="en"><span class="jCAhz ChMk0b"><span class="ryNqvb">If you wish to cancel your ParkDots account, you have to request a change in the Profile/Feedback.</span></span></span></p>
<p><img fetchpriority="high" decoding="async" class="alignnone size-medium wp-image-1430" src="https://support.parkdots.com/wp-content/uploads/2023/11/18-A-EN-169x300.png" alt="" width="169" height="300" srcset="https://support.parkdots.com/wp-content/uploads/2023/11/18-A-EN-169x300.png 169w, https://support.parkdots.com/wp-content/uploads/2023/11/18-A-EN.png 360w" sizes="(max-width: 169px) 100vw, 169px" /></p>
<p><span class="HwtZe" lang="en"><span class="jCAhz ChMk0b"><span class="ryNqvb">Default options will be displayed, select Cancel account option:</span></span></span></p>
<p><img decoding="async" class="alignnone size-medium wp-image-1431" src="https://support.parkdots.com/wp-content/uploads/2023/11/18-B-EN-169x300.png" alt="" width="169" height="300" srcset="https://support.parkdots.com/wp-content/uploads/2023/11/18-B-EN-169x300.png 169w, https://support.parkdots.com/wp-content/uploads/2023/11/18-B-EN.png 360w" sizes="(max-width: 169px) 100vw, 169px" /></p>
<p>You can write reason of canceling account and press Send feedback action. We will inform you by email after the successful cancellation of the account.</p>
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			</item>
		<item>
		<title>I found a yellow/orange sticker on my vehicle. What should I do?</title>
		<link>https://support.parkdots.com/en/faq/i-found-a-yellow-orange-sticker-on-my-vehicle-what-should-i-do/</link>
		
		<dc:creator><![CDATA[Zdena Kubikova]]></dc:creator>
		<pubDate>Tue, 28 Jun 2022 09:25:24 +0000</pubDate>
				<guid isPermaLink="false">https://support.parkdots.com/?post_type=faq&#038;p=505</guid>

					<description><![CDATA[If you have found a coloured sticker on your vehicle, it means you have violated the parking rules. The yellow sticker is only a warning (no fine). It is placed on vehicles that have not paid their parking fee or for parking permit or that are parked outside the designated parking spaces. These vehicles violate &#8230; <p class="link-more"><a href="https://support.parkdots.com/en/faq/i-found-a-yellow-orange-sticker-on-my-vehicle-what-should-i-do/" class="more-link">Continue reading<span class="screen-reader-text"> "I found a yellow/orange sticker on my vehicle. What should I do?"</span></a></p>]]></description>
										<content:encoded><![CDATA[<p>If you have found a coloured sticker on your vehicle, it means you have violated the parking rules.</p>
<p><img loading="lazy" decoding="async" class="wp-image-358 size-full alignnone" src="https://support.parkdots.com/wp-content/uploads/2022/06/nalepky.jpg" alt="" width="1090" height="574" srcset="https://support.parkdots.com/wp-content/uploads/2022/06/nalepky.jpg 1090w, https://support.parkdots.com/wp-content/uploads/2022/06/nalepky-300x158.jpg 300w, https://support.parkdots.com/wp-content/uploads/2022/06/nalepky-1024x539.jpg 1024w, https://support.parkdots.com/wp-content/uploads/2022/06/nalepky-768x404.jpg 768w" sizes="auto, (max-width: 1090px) 100vw, 1090px" /></p>
<p><strong>The yellow sticker</strong> is only a warning (no fine). It is placed on vehicles that have not paid their parking fee or for parking permit or that are parked outside the designated parking spaces. These vehicles violate Act No. 8/2009 Coll,. Act on Road Traffic and on Amendments to Certain Acts, Section 25(o) and (n). They are mostly used when a new PAAS Bratislava regulated zone is launched, so that the residents can prepare for the change in the locality.</p>
<p>After the “adaptation” period, parking violations result in fine. If you have found <strong>an orange sticker</strong> on your vehicle, you have been fined using the so-called institute of strict liability. The fine order will be sent to the offender by post or in an electronic mailbox.</p>
<p>For more information about parking checks, visit the <a href="https://paas.sk/kontrola-parkovania/">PAAS website</a>. If you have any questions about fines, you can contact <a href="mailto:registracie@paas.sk">registracie@paas.sk</a>.</p>
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			</item>
		<item>
		<title>Which Internet browsers are supported?</title>
		<link>https://support.parkdots.com/en/faq/which-internet-browsers-are-supported/</link>
		
		<dc:creator><![CDATA[Zdena Kubikova]]></dc:creator>
		<pubDate>Tue, 28 Jun 2022 09:31:48 +0000</pubDate>
				<guid isPermaLink="false">https://support.parkdots.com/?post_type=faq&#038;p=521</guid>

					<description><![CDATA[For the best experience and certainty of the correct functionality of Web applications and the ParkDots website, please use Microsoft Edge, Google Chrome, Firefox, or Safari.]]></description>
										<content:encoded><![CDATA[<p>For the best experience and certainty of the correct functionality of Web applications and the ParkDots website, please use Microsoft Edge, Google Chrome, Firefox, or Safari.</p>
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