The service fee is a transparent amount charged separately from the parking fee. It covers the costs of operating and developing the application (e.g. development, banking and transaction fees, customer support). It is the only remuneration of the application operator.

What is the service fee used for?

It covers the costs of application development and operation, banking and transaction fees, customer support, and further development. The service fee is our only source of revenue. It helps us provide a reliable, secure, and user-friendly service. We believe that a high-quality service deserves fair compensation.

Why is the service fee charged and why is it shown separately?

The city receives 100% of the parking fee and does not pay any commission to the application provider. The operator therefore covers its costs through the service fee. The fee must be shown separately from the parking fee because these are two different payments: the parking fee goes to the city, while the service fee goes to the application operator. For simplicity and user convenience, both payments are processed together in a single transaction.

Is the fee fair?

Yes, the fee is transparent, always displayed before payment confirmation, and reflects the real costs of providing the service.

What are the benefits for the user?

Despite the fee, parking is generally cheaper than through other channels, thanks to features that a mobile application offers compared to parking meters or SMS, such as:

• You pay only for the actual parking time (per-minute billing)

• You can end your parking earlier and save money

• Parking is often cheaper than via SMS

• The application is convenient, reliable, and secure, and allows digital parking management

Why is this model used here?

In Slovakia, for many years the standard model was that cities paid application operators through a commission. However, the commission did not cover the operators’ real costs and did not allow them to fully develop their applications, bring innovations, or provide high-quality support. At the same time, the commission burdened municipal budgets. Today, the so-called “commission-free model” is the standard: the city receives the full parking fee, and application costs are covered through a service fee—just like in Western Europe or the USA. Within an open market, users can choose which payment channel or application they want to use, based on quality, convenience, and price of services.

Pricing

The pricing section lists the cities where a service fee is charged and its amount: https://parkdots.com/vyhody-pre-ludi/#pricing

In the meantime, we offer a simple solution to restore full app functionality: please delete the app (app and data), reinstall it from the App Store, and log back in – your data will remain safely stored.

We apologize for the inconvenience. If the issue persists after following these steps, please contact our support team at support@parkdots.com.

After purchasing/issuing a ticket, a screen displaying the successful purchase of the ticket will appear. In the Parking tickets section, in addition to the option to Extend parking, there will also be an option to End parking.

After pressing the End Parking button, information about the parking duration (current time) will appear, and it is necessary to confirm the termination of parking by sliding the End Parking action button. After successful termination, a screen will display the final price of the parking ticket and the validity period of the ticket.

A simplified tax invoice will be sent to the email after the ticket expires, no later than 24 hours.

The exact amount for parking will appear in your Internet banking app after it is settled, which can take several working days depending on the bank.

Rules for shortening a ticket in the PAAS system: 

If parking is ended within 15 minutes from the start, the ticket will be terminated with the duration of at least 15 minutes because the minimum parking length in PAAS Bratislava for paid tickets is limited to 15 minutes by the legislation, and minimum sum of the parking fee must not be less than 0,05 EUR.

If there is a ticket issued using the bonus or visitor card, where minute-based billing is supported, it will be terminated at the current time, thus at least 1 minute after the validity of the ticket begins.

Rules for shortening a ticket in the city of Košice:

If an active ticket is terminated 1 minute after creation, the amount for the ticket will be 0€ – a complete cancellation of the ticket occurs. If parking ends within 15 minutes from the start of parking, the ticket will be concluded for a duration of at least 15 minutes, because the minimum parking duration in KE zones is set to 15 minutes according to the valid General Binding Regulation (VZN).

When saving the payment card, an amount of EUR 0.01 is reserved from your card for a short period of time. It is not a payment, this amount is released back on your card once saving of a payment card is complete. All sensitive information is secured during the transfer and is subsequently stored securely in Tatra banka’s system. The ParkDots system does not store any sensitive data and never has access to your payment card number or CVV code.

1. If you are in a regulated zone and have localisation enabled, the app will offer you the option to purchase a ticket.  If you are not in the zone, you can find it by its name or numerical code (e.g. “3008 Kukučínova”) or by scrolling on the map.
2. Make sure that the code of the selected location is the same as the code on the green sign indicating the parking section. Click the “Buy Ticket” button.
3. In the payment screen, you must select the parking time and the vehicle registration number of the parked vehicle.
4. If there is a valid Bonus Permit for the vehicle registration number on which time credit is available, it will be applied automatically. The system will inform you about the credit balance after the ticket is issued. If the amount of credit is not sufficient for the entire duration of the parking time, the remaining time should be paid by using a payment card. The amount to be paid will be automatically calculated by the system.
5. In the “home” zone it is possible to use the Visitor Permit. If you have a permit assigned to your user account and there is sufficient credit on it, you can select it from the payment options when purchasing a ticket. A non-logged-in user has the option to add a Visitor Permit by entering its identification code or by scanning the QR code. If the credit balance on the permit is lower than the required parking duration, the parking duration must be reduced (as the remaining time cannot be topped up, as with the Bonus Permit).
   • The PAAS Bratislava system does not currently allow an extension of the ticket purchased with Visitor Parking Permit. If you need to purchase a follow-up ticket, you need to purchase it after the original ticket has expired.
6. In case you have a discount permit for disabled persons or an electric car on your vehicle registration number, the discount on the parking fee will be automatically applied.