In the meantime, we offer a simple solution to restore full app functionality: please delete the app (app and data), reinstall it from the App Store, and log back in – your data will remain safely stored.

We apologize for the inconvenience. If the issue persists after following these steps, please contact our support team at support@parkdots.com.

After purchasing/issuing a ticket, a screen displaying the successful purchase of the ticket will appear. In the Parking tickets section, in addition to the option to Extend parking, there will also be an option to End parking.

After pressing the End Parking button, information about the parking duration (current time) will appear, and it is necessary to confirm the termination of parking by sliding the End Parking action button. After successful termination, a screen will display the final price of the parking ticket and the validity period of the ticket.

A simplified tax invoice will be sent to the email after the ticket expires, no later than 24 hours.

The exact amount for parking will appear in your Internet banking app after it is settled, which can take several working days depending on the bank.

Rules for shortening a ticket in the PAAS system: 

If parking is ended within 15 minutes from the start, the ticket will be terminated with the duration of at least 15 minutes because the minimum parking length in PAAS Bratislava for paid tickets is limited to 15 minutes by the legislation, and minimum sum of the parking fee must not be less than 0,05 EUR.

If there is a ticket issued using the bonus or visitor card, where minute-based billing is supported, it will be terminated at the current time, thus at least 1 minute after the validity of the ticket begins.

Rules for shortening a ticket in the city of Košice:

If an active ticket is terminated 1 minute after creation, the amount for the ticket will be 0€ – a complete cancellation of the ticket occurs. If parking ends within 15 minutes from the start of parking, the ticket will be concluded for a duration of at least 15 minutes, because the minimum parking duration in KE zones is set to 15 minutes according to the valid General Binding Regulation (VZN).

1. Press the Buy Ticket action above the zone you are parking in.
2. The system will alert you that the zone is in a non-charged time. Go to the Parking Duration Until section.
3. Set the time until which you will park. The system will recalculate the amount of parking fee. If you are parking with a vehicle registration number that is issued with a bonus card, the system will show you the use of the credit from the bonus card. Confirm the time setting with the Set Parking Duration action.
4. Check the details in the payment screen and complete the payment by swiping right in the Swipe to Pay action or, in the case of a bonus card, in the Issue Ticket action.
5. If you pay for parking using a payment card, the amount will only be withdrawn for the time from the start of the charging period and if you are parking using a bonus card, the credit will only be withdrawn for the time from the start of the charging period.

If the Buy Ticket screen shows that the selected time period is not within the chargeable period but the visitor will be parking for a period beyond the non-chargeable period, press Parking Duration To. Set the time until which the visitor will park and confirm the parking duration. The system will calculate the amount because the “Návštevnícka karta” (Visitor Permit) has not yet been used.   

Check the vehicle registration number, the system will then use the “Návštevnícka karta” (Visitor Permit) as the payment method. Swipe the slider to issue the ticket and then check that it has been issued successfully.

In case of any questions or uncertainties, please do not hesitate to contact us at support@parkdots.com, we will be happy to help.

If you do not have the Visitor Permit QR code, you can access it from the user profile of the Visitor Permit holder. Select “Permit Detail” and click the “Print” button in the permit detail screen (QR code printing is only available for the Visitor Permit).

In case of any questions or uncertainties, please do not hesitate to contact us at support@parkdots.com, we will be happy to help.

1. Check that the regulated zone you are in is not marked in red on the map. The Bonus Permit cannot be used in tariff zone A (rate 2 EUR/hour). These are the sections marked 10XX, e.g., 1006 Blumentálska and surroundings.
2. You can read the information in the zone detail if you cannot use the Bonus Permit in the zone.

• For a chargeable ticket, the minimum duration of the ticket is 30 minutes according to the current regulations.
• When using a “Bonusová karta” (bonus permit) or a “Návštevnícka karta” (visitor permit), you can set the duration of parking exactly as needed, even for 5 or 10 minutes.

Please note that the bonus permit cannot be used in tariff zone A (price 2 EUR per hour).